What happens if I have tickets for an event that was cancelled or postponed?
- We will be reaching out directly to each audience member whose events have been disrupted by the pandemic and will honor all of our obligations. This may take some time, as our box office staff is limited and there are several thousand tickets needing adjustments. You may also fill out the Box Office contact form. Thank you for your patience.
- As a 501(c)(3) not-for-profit organization, we would be grateful if you consider converting the value of your ticket to a tax-deductible donation to help offset significant losses sustained as a result of cancelled performances. We understand that circumstances do not always allow for this, though. If a donation is not possible, you may exchange your ticket to a future performance or place a credit on your account to be used at a later date. You may also request a refund if these options do not fit your budget.
Our Reopening Plan
Below is a sampling of policies that are being included as part of a comprehensive strategy to prevent the spread of disease at Renaissance events. Using guidelines from the CDC, WHO, ODH, and other public health officials, this list has been compiled in accordance with best practices from the Ren’s network of performing arts presenters, historic theatres, and arts organizations.
How Are You Protecting Patrons?
- Theatre capacity is limited to a maximum of 30% (420 seats out of 1402).
- Ticketed events are being sold with empty seats between each, as well as every other row empty.
- Patrons may choose to sit side by side with other members of their household upon arrival at the theatre, provided that they remain seated within the same range as indicated by their purchased seats.
- Floor stickers and signage will indicate 6-foot distancing in lobbies.
- All bathroom facilities will be open for use, with capacity limited to ensure adequate distancing.
- All doors to the house will be open (touchless entry) and available for entry with ticket scanners to minimize lines and contact.
- Doors to the house will be open one hour prior to the performance, and start times may be relaxed to ensure that patrons have adequate time to enter without crowding.
- Concessions/bar will be available for pre- or mobile ordering to eliminate lines and minimize contact.
- Patrons will be released from the theatre by section following performances.
- All surfaces will be cleaned and seats/venue sanitized with an electrostatic fogger between each performance, rehearsal, and event.
- Frequency of cleaning will be increased in all areas, and high-touch surfaces and high-traffic areas will be cleaned throughout the duration of events.
Minimizing Contact and Virus Spread
- Tickets will be print-at-home and scanned at the door rather than torn.
- Physical tickets may still be picked up at Will Call if at-home printing is unavailable.
- Programs will be digital or placed on seats in advance.
- Volunteers/employees working with patrons will wear gloves.
- Shields will be used between patrons and volunteers/employees at Concessions/Bar and Will Call.
- HVAC systems will be set to maximize fresh air ventilation.
Patron Expectations and Hygiene
- Patrons are expected to wear masks while in the building, and will be provided with masks if requested.
- Hand sanitizing stations are placed throughout the building for regular use.
- Patrons will be provided sanitizing towels to use to wipe down seats if requested for an additional assurance.
- Patrons who have recently been sick or have a fever are asked to stay home, and flexible refund/exchange policies will accommodate this.
- All ticket sales will collect contact information so that patrons may be reached if needed.
What are the Safety Guidelines for Staff and Volunteers?
- Masks are required at all times unless working alone in a designated area.
- Temperatures must be taken and recorded before reporting to work each day.
- Employees are expected to sanitize work stations throughout the day, with shared office equipment (copier, mailing machine, paper cutter, etc.) sanitized immediately after use.
- Hands must be washed or hand sanitizer used regularly throughout the day.
- Business hours have been modified to allow for employees to telework and ensure proper distancing, with in-person meetings discouraged to limit the number of visitors in the building.
- Employee meetings have been moved, restructured, and limited to allow for adequate social distancing.
How are Performers Staying Safe?
- Masks are required at all times during rehearsals and offstage during performances.
- There will be no audience meet and greet following the performance.
- Temperature checks will be given upon arrival for each rehearsal and performance.
- Hand sanitizer stations are placed in the wings and at the stage door for regular sanitizing.
- Social distancing must be adhered to in all front of house areas, and as much as possible while backstage.
- Temporary dressing room spaces will provide additional space for performers to practice social distancing.
- Performers who are sick or showing signs of illness will be sent home immediately and may only return with a doctor’s note.
- Rehearsals are closed to all outside visitors and guests not in the show.
- Surfaces will be cleaned and sanitized between each rehearsal/performance.
- Orchestra musicians must be spaced at least 6 feet apart, with plexiglass shields placed within the orchestra.
- Performers and Crew who break the safety agreement signed before rehearsals will immediately forfeit their role in that production.